Refund/Return & Cancellations
Cancelling an Order or Part of an Order
Time Frame
If you change your mind after placing an order, you can cancel the order (or part of the order) within 07 (Seven) days of the order confirmation, or before it is shipped, whichever is earlier.
Fee
A cancellation fee of 2.5% will be applied on the amount paid by you while processing the refund. Any cashback earned on the order prior to the cancellation will be deducted from birdyfurniture credits. If the same cashback has been used completely or partially to place another order, the cashback amount will be deducted from the refund amount of the cancelled product.
How to Initiate a Cancellation Request?
- Go to the My Orders section in your ‘My Account’
- Click the ‘Cancel Item’ button against the Item you want to cancel.
- If you checked out as a Guest User (i.e. you have not registered on birdyfurniture.com), please get in touch with our Customer Service team to initiate a cancellation.
- Please go through our Refund Policy to understand the refund process and timelines.
Returning an Item
Time Frame
You can return an Item within 07 (Seven) days of the item being delivered to you. Return requests are not accepted after 07 (seven) days from the date of delivery.
What’s Eligible For Return?
Damaged – If the item delivered to you is in a damaged condition.
Defective – If the item delivered to you is defective. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product (for e.g. imbalance, wooden joints opening etc). Please note that natural characteristics of the material used, like appearance or texture (especially for solid wood products) are not defects.
Difference – If the item delivered to you is different (in dimension, shape or colour) from the item image on our website.
Missing – If the product delivered to you is incomplete or has components missing.
Not Functional – It the product delivered to you is dead on arrival, this could occur in items with batteries or requiring electrical sources (like clocks, lights and bulbs).
What’s NOT Eligible For Return?
Installation Issues – Wall mounting installation services are not offered by birdyfurniture.com and therefore, return requests because of customer’s inability to get the product wall mounted will not be processed.
Relocation – After an item has been delivered to you in perfect condition, in the event of the subsequent dismantling of the item for relocation, reassembly etc, please note that birdyfurniture will not be responsible for any damage to the product.
How to Initiate a Return Request?
Click Product Images
To raise a return request, you should click 2-3 clear photographs of the item in question. Below are the guidelines to follow while taking the photographs.
- 1-2 images should clearly show the entire product and 1-2 images zoomed-in on the damaged/defective area such that the relevant concern is visible.
Raise A Return Request
Registered Users:
- Login to Your Account > Go to the My Orders section in ‘My Account’.
- Click on ‘Return This Product’ next to the product name that you want to return
- Select the ‘Reason’ and upload the supporting images
- Write your comments in the dialog box provided and submit the request or you may contact us
Guest Users (i.e. you have not registered on birdyfurniture.com)
- Click on Returns & Refund under the ‘Need Help’ section on the birdyfurniture.com website
- Fill in all the required details like Name, Email ID, and Mobile Number
- Select the ‘Reason’, ‘Sub Reason’, ‘Sub Reason Type’ and fill in your order details
- Upload the supporting images (maximum 3, based on the image guidelines explained above) and write your comments in the dialog box provided.
- Submit the return request or you may contact us
Evaluate and Pick-Up
- Once we receive the images, Birdyfurniture Resolution team will connect with you within 24 hours.
- Please retain the original packaging of the product, along with user manual, warranty slip and other accessories to ensure a successful pick-up.
- A product scheduled for return pick-up will be picked up by the logistic partner of the Brand/Merchant from the original shipping address of the order, within 72 hours of initiation of the return pick-up request.
Refund Process
Mode Of Refund Payment
- Once the item is cancelled, the refund is processed after the product has been picked up from the delivery location.
- You can choose to get your refund either in the original mode of payment (Credit Card, Debit Card, Net Banking, Digital Wallets or UPI Account) or to your birdyfurniture Wallet.
- If you have availed EMI option – incase of full refund the amout is credited to your original mode of payment. However, incase of partial refunds, the refund is initiated through NEFT transaction to your bank account so that the remaining EMI is not lapsed*.
- Any cashback earned on the order prior to the cancellation will be deducted from birdyfurniture credits. If the same cashback has been used completely or partially to place another order, the cashback amount will be deducted from the refund amount of the cancelled product.
*There can be variations depending on the T&Cs of the financial service provider and time at which return is sought.
Refund Timelines
Birdyfurniture Wallet – Within 72 Hours
The fastest way to get refunds is into your Birdyfurniture Wallet . You can use 100% of refund credits in your Birdyfurniture Wallet for your next purchase. The Birdyfurniture Refund credits are valid for 1 year and are non-transferrable.
Original Mode Of Payment
Once the refund is initiated, the refund amount gets credited to your selected mode of payment in 7-10 business days. The refund timeline for various modes is provided below.
REFUND MODE | TIMELINE |
Credit Card/Debit Card/Net Banking/UPI Account | 4-5 Business Days |
Offline (NEFT) | 7-10 Business Days |
Birdyfurniture Wallet (Refund Credits) | Within 72 Hours |